
‘TWAS a bright and fairly early Sunday afternoon when we decided to visit the Imperial War Museum North (http://north.iwm.org.uk/) at Salford Quays and the nearby Lowry Outlet Shopping Mall (http://www.lowryoutletmall.com/) before dashing home so I could see a client.
“Easy”, we thought. ‘We’ll jump on a tram at Whitefield Metro Station (leaving the car in the nearby car park) and get off at Harbour City so we’ll have time to see the Museum’s interesting show about Women War Artists before sloping off for a troll around the shops and a cup of coffee”.
Not on your - or my - life! We had picked Sunday 15 March, when not only was Manchester city centre packed for a pre-St Patrick Day’s Parade but Stagecoach Metrolink (http://www.stagecoachgroup.com), which runs the tram service throughout Greater Manchester, had closed some lines for repair and supposedly laid on replacement buses. However, we saw no public notices to advise us, so we were unaware of the situation until I’d bought my ticket (Brian had a free concession) and were sitting on the tram. We alighted at Crumpsall and waited for 10-15 minutes with a large crowd for a bus (or buses) which did not arrive. Finally, we stalked off in high dudgeon, returned to Whitefield, picked up the car and arrived at the Quays about 20 minutes later.
But I’d wasted £4.00 on a return ticket and as the professional fusspot you know me to be, it was my solemn duty to complain in writing to Metrolink.
The company then appeared to act most professionally. I received a speedy acknowledgement and a promise to investigate. Today, Wednesday 25 March, I received not ONE, but TWO letters of apology from Cheryl Hubbard, Customer Services Manager, one enclosing a refund for the ticket.
Ms Hubbard was most courteous but unfortunately her advisers were as economical with the truth as they have been generous with their stationery. (Left hand, right hand, me thinks!)
She wrote: “I can assure you that notices were placed on all stops and on trams two weeks prior to the work…”
I’m afraid that didn’t help as I had not used the tram since January.
She went on: “… the posters at Whitefield were situated on the Manchester bound platform next to the ticket machine and next to the ticket machine in the main entrance.”
I’m afraid Cheryl, luv, there was nothing there early Sunday afternoon 15 March. So, either your staff have been leading you on summat awful. Or - let’s be kind - the same vandals who have defaced the window of the ticket machine in the entrance hall so badly that the numerals and instructions are totally obliterated, are also responsible for removing your flyers.
The next time I need to use the tram is Monday 30 March and I’ll keep you posted (should that be ‘postered’) about what happens.

msniw