Dec 15 2008
Computer ‘Tech Guys’ are Strictly Non-PC!
Last time I wrote, I boasted how I’d saved more than £400.00 on potential fuel use. Now I’m wondering if I’ve wasted £123.00 with UK electronics giant, PC World.
In April I bought an extension to my laptop’s coverplan and the blurb advised me that in event of a breakdown I would receive a fast and efficient repair.
Not on your life! I haven’t seen it for almost three weeks!
My five year old ‘Advent’ - which has seen a lot of life - suddenly blew one weekend afternoon after many a near-miss. When I contacted the repair-line I was told there would be a turn-around of five-10 working days.
It was picked up the following Tuesday and I’ve not seen it since.
So what have I paid for?
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A badly performed, incomplete ‘health-check’ at the PC World, Bolton, Lancshire branch in April. (Although the trip to the electronic dolls’ hospital caused as many problems as it solved, I let the matter drop as I needed my machine for work.)
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Expensive 0870 calls to the so-called “Tech Guys” hotline.
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A refusal to give me even an estimated lead-time for its return.
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Just a vague explanation that the team was awaiting a part for ‘the back’ from the factory.
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A further, even vaguer explanation that it had left the factory and was at one of the workshops.
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Yet another point-blank refusal to telephone the engineers on my behalf. They’re not allowed to use the phone, I was told, as it pulls them away from their work(!).
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An agreement, instead, to email the team, and that I would be told the result.
That was on Friday (12 Dec) and it’s now after midnight on Mon. /Tues. 15 / 16 Dec and I’ve not heard anything.
I’ll let you know when I do!
Meanwhile, yesterday I used a friend’s desktop computer as our other household laptop has no ‘A’ drive and I need one that does as I still have vital documents on floppy-disc.
Now all this, I’m sure all you desperate bloggers will agree, is very, very bad service. I’d love some ideas for what I should do next …
Personally I’d go for first degree murder but I understand the British courts are not hot on crimes passionelles. But I’d love to know how anyone out there feels. If you’ve had a similar experience, please drop by alwaysperfectlywrite and let me know…
msniw
